While Enterprise Rent-A-Car will use good faith efforts to satisfy requests for vehicles with hand controls, left foot accelerators, spinner knobs, or pedal extenders, as soon as reasonably practical, we may require up to two to three business days notice for vehicles equipped with Adaptive Driving Devices depending on the location of the branch where such a vehicle is requested. Such devices are available at no additional charge. Adaptive Driving Devices include hand controls, left foot accelerators, spinner knobs, and pedal extenders. Adaptive Driving DevicesĮnterprise is committed to providing a range of Adaptive Driving Devices for our customers with disabilities. If for some reason you are having trouble with our website, we are available 24/7 to assist at (844) 556-4935. Very unhappy with the entire service.Customers with Disabilities Website AccessibilityĪt Enterprise, we take website accessibility seriously. The customer service provided by SIXT was negligent and extremely poor. Road side assistance took the car and the car is currently in belgium we had to fin and book a last min train ride ti the neareast city to them book another train to amsterdam. ![]() Road side assistance was surprised they didnt provide us with a card but they said it wasn’t the first time this happened to SIXT. We spend our entire weekend calling sixt and trying to fix the problem and no one was helpful until sunday someone at sixt customer service connected us to road side assistance. We rented the car from friday to sunday and could only use it saturday morning to get to where we needed to but then could not return back. We had to idea this was how the system worked for electric car no one at sixt customer service would explain this. SIXT was suppose to provide us with this and did not. Charging stations across EU only accept a charge card that is mailed to the resident of the car. I hope that the fault of the branch staff will not be reflected on me.A world-class company like Sixt should work with staff who can communicate properly with their customers.I hope that the penalty for this mistake will not be reflected on me and the deposit taken from my card will be fully refunded to my account.Īug 2022 They provided us with and electric car with no way of charging it and we realized this when we were already in Belgium 5 hours away from where I was staying. ![]() When I received the vehicle, I took its photos and videos of the damaged areas.After returning the vehicle, the vehicle was not re-checked with me and the damages on the day I received the vehicle were tried to be reflected to me within 1 hour.Back to the branch When I wanted to show the damage photos I took on the day I received the vehicle, the vehicle had already been given to another customer. Sep 2022 The first vehicle I received from Sixt Amsterdam branch had a gear problem.When I wanted to deliver the vehicle to the branch, they claimed that there was no problem and even if they took delivery of the vehicle, my money would be burned and they would not be able to give me a new vehicle.As a result of my intense insistence, staff spoke with the branch manager and exchanged the vehicle.
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